01 · Orders & delivery
Getting it to you
Where we ship, how long it takes, how it arrives, and how to change your mind before it leaves.
Shipping & delivery
Free metro delivery, surcharges quoted upfront, timeframes
How your order is delivered
Courier vs freight, what's included, preparing access
Made-to-order & lead times
How the queue works and current lead times, honestly
Cancel or change my order
Free before dispatch, address and product changes too
02 · Returns & warranty
If something's not right
Your ACL rights first, then our policies on top, and the exact steps to use them.
03 · Safety
Use it like an adult
Cold and heat are real physiological stressors. Limits, warning signs and who should see a doctor first.
04 · Product care
Make it last
Small habits that keep your gear performing for years, and keep your warranty intact.
Water care & filters
Change frequency, sanitising options, filter routines
Storing your tub
Draining, drying, and freeze protection
Caring for your wood tub
First-fill swelling, timber character, cleaning rules
Caring for your sauna
Airing out, zip care, timber and heater care
Delivery & installation
Power, space and floor requirements per unit
05 · Legal
The fine print, minus the fog
Short, plain-English versions of the documents most stores bury.
Can't find it?
One inbox, monitored, 48-business-hour replies. Include your order number if you have one.