Change-of-mind returns must be requested within 14 days of delivery. Outside that window and your product has developed a fault? That's a warranty claim instead, different process, no fees.
- Check your product is eligible
Review the table on returns & refunds. The short version: portables must be unused and in original packaging; inflatable tubs must never have been inflated or filled; the large tubs and Hemlock sauna must be pre-arranged with us before anything moves.
- Email us to open the return
Send to info@enhancedhuman.com.au: your order number, delivery date, reason for return, and photos showing the product's current condition and packaging. We reply within 48 business hours with a yes/no and instructions.
- Wait for approval before shipping
Don't send anything back before we confirm. Freight on these items is significant, and an unapproved return risks the unit arriving somewhere it can't be received. For approved returns we provide the return address and carrier guidance.
- Pack and send
Original packaging, all accessories and components, packed the way it arrived. For change of mind, return freight is your cost and arranged by you (we can suggest carriers). For faults, we arrange and pay for it.
- Inspection and refund
We inspect the return when it lands. Approved refunds go to your original payment method within 10–14 business days of us receiving the unit. Exchanges dispatch once inspection clears.
Damaged in transit?
Different, faster path: photograph the packaging and product before assembling anything and email us within 7 days of delivery, at no point do you pay for freight damage. See returns & refunds.